Every store in your mall, in one chat.
One WhatsApp number for your whole mall or city center. Visitors describe what they want or send a photo, find it across your stores and reach the right team, without leaving the chat.
Visitors ask. Not every question reaches a store.
A mall answers for every store it hosts, usually through one busy team. Interest gets lost on the way.
- Too much manual forwarding
- Visitor questions pass through your team before they reach the store that can answer.
- Uneven visibility
- Some stores are easy to find. Others never come up, even when they have exactly what the visitor wants.
- Interest that goes nowhere
- A visitor asks, waits, and buys somewhere else.
Your whole destination, in one relationship.
bKlug puts every participating store behind one number, and remembers each visitor from the first question to the purchase.
- One number, many stores
- Questions reach the right participating store or business, from one WhatsApp number the mall owns.
- Search across every store
- Visitors describe what they want or send a photo, and see matches from every participating store.
- Checkout with the store that sells it
- Purchases are completed with the store that owns the product, through its own commerce platform.
- Always clear which store is talking
- Every reply and every product card shows which store it comes from.
- Each store's data stays its own
- Each store's catalog, chats and analytics are kept apart. The mall team sees engagement across the destination.
- Handoff to the right store team
- When a person needs to step in, the chat goes to that store's team with its history.
How a mall project runs.
A mall is an enterprise project on the same relationship layer. We stage it with your team, store by store.
- 01
Scope the destination
Agree which stores take part, the voice of the number and the data each store shares.
- 02
Connect the stores
Each store connects its commerce platform or product data, in stages agreed with the mall team.
- 03
Launch the number
Promote one WhatsApp number across the destination and let visitors reach every participating store.
Questions mall teams ask.
Don't just reach customers. Keep the conversation going.
Sell more, support better and build lasting relationships with bklug.ai on WhatsApp.
- More sales
- Less operational work
- Happier customers
- Product discovery