Marketing has become a human router.
Every shopper question gets forwarded to a tenant manually. The mall's WhatsApp became a support line, not a marketing channel.
For shopping malls
One number. Every store. Every shopper.
Centralized conversational commerce for your entire tenant portfolio. One WhatsApp number, every brand, every shopper.
Multi-store on one WhatsApp number
One WhatsApp account, every tenant. The agent knows which store each question is about and routes accordingly.
Visual search across the portfolio
A shopper sends a photo or describes a product and gets matches from every tenant brand that sells one.
Full checkout in chat per tenant
The shopper completes the purchase inside the same WhatsApp thread, with the tenant that owns the product.
Tenant routing
Multi-store on one WhatsApp number
Visual search across the portfolio
Full checkout in chat per tenant
Every shopper in your mall already has WhatsApp open.
Make every tenant reachable from one conversation.
Talk to bKlugMarketing departments have become human routers, forwarding tenant questions one at a time.
bKlug turns the mall's WhatsApp into a portfolio-wide commerce surface, so visitors reach every tenant from a single conversation.
The pain we hear
Mall teams already have the audience. The missing layer is a way to route demand to the right tenant without manual work.
Tenants get uneven attention.
Conversion across the portfolio is inconsistent, and tenant satisfaction is harder to deliver.
The mall has demand that never converts.
Visitors text the mall and never reach the tenant that could close the sale.
Every shopper in your mall already has WhatsApp open.
Make every tenant reachable from one conversation.
What bKlug does about it
A portfolio-wide WhatsApp layer for malls and tenant ecosystems.
Multi-store on one WhatsApp number
One WhatsApp account, every tenant. The agent knows which store each question is about and routes accordingly.
Visual search across the portfolio
A shopper sends a photo or describes a product and gets matches from every tenant brand that sells one.
Full checkout in chat per tenant
The shopper completes the purchase inside the same WhatsApp thread, with the tenant that owns the product.
Banking-grade safety
Content moderation, data privacy controls, and brand protection are built in for mall and tenant operations.
Clear tenant context
Every product card carries the store context, so shoppers know which tenant they are buying from inside the shared mall conversation.
Human handoff per tenant
When a shopper needs a person, the agent routes to the right tenant rep with context attached.
How it works
A staged rollout for a tenant portfolio, not a single-store install.
Mall onboards bKlug.
We scope the tenant list, brand voices, and data isolation model with your marketing team.
Tenants connect their stores.
Each tenant connects its platform. We mirror the store and start syncing in under a minute.
The mall's WhatsApp goes live.
Shoppers text once, reach any tenant, and never leave the conversation.
Questions mall teams ask
How are tenants onboarded?
Each tenant connects its store. Onboarding is staged across the portfolio with the mall's marketing team.
Who owns the WhatsApp number?
The mall owns the number. Tenants share the surface but keep their own brand voice and their own data.
How does billing work across tenants?
Custom per portfolio. Common patterns include mall-pays, tenant-pays, and split models.
What about tenant data isolation?
Each tenant's store, conversations, and analytics are isolated. The mall sees aggregate engagement.
How do shoppers know which brand they are talking to?
The agent surfaces the brand and store context naturally. Each product card carries its brand.
Every shopper in your mall already has WhatsApp open.
Make every tenant reachable from one conversation.