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Connect with

Salesforce

Integrate with bKlug and turn WhatsApp into a sales powerhouse.

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About

Salesforce

Salesforce Commerce Cloud is a powerful enterprise e-commerce platform designed to help global brands deliver seamless, personalized shopping experiences across every digital touchpoint. Part of the Salesforce ecosystem, it offers advanced tools for product management, AI-driven merchandising, order orchestration, and customer engagement. Its cloud-native, scalable infrastructure makes it ideal for large retailers looking to unify commerce, marketing, and service in a single platform.

What This Integration Does

The
bKlug
+
Salesforce
integration
connects
your
online
store
to
our
conversational
AI
platform.
With this integration, you can:
Enhance customer experience without requiring changes to your existing setup
Automatically sync products, stock levels, and orders
Update pricing and availability in real time
Respond to customer inquiries on WhatsApp with AI-powered answers
Recommend products based on user behavior
Generate
a
cart
link
so
customers
may
complete
the
checkout
flow
on
Salesforce
's
platform

What This Integration Does

The
bKlug
+
Salesforce
CRM
integration
ensures
a
seamless
handoff
from
AI
to
your
human
team
when
a
customer
requests
human
assistance.
Instead
of
syncing
all
conversations,
bKlug
only
connects
to
your
CRM
when
needed
—
streamlining
your
workflow
overloading
your
system.
This targeted integration ensures your team steps in only when it matters — backed by relevant data and context, without any noise.
With this integration, you can:
Automatically create or update a contact in your CRM when a human handoff is triggered
Log key conversation context to help your team pick up where the AI left off
Route the customer to the appropriate sales or support team via your CRM
Keep communication history centralized and actionable within your existing CRM tools

What This Integration Does

The
bKlug
+
Salesforce
integration
enables
your
brand
to
deliver
exceptional
customer
experiences
—
anytime,
anywhere.
With this integration, you can:
Be available to customers 24/7 through AI-powered conversations
Offer fast, helpful, and human-like responses—instantly
Guide users from product discovery to checkout without leaving the chat
Ensure consistency and quality in every interaction
Create a seamless, on-brand experience within a platform customers already trust

Key Benefits

Sales Automation

Reduce manual work with tailored responses and order handling

Scalability

Handle more volume without adding more customer service staff

‍Real-Time Sync

Provide up to date product catalog information and availability

‍Curated Shopping

Offer tailored product suggestions using bKlug’s AI engine

Always Available

Support your customers anytime with AI-powered conversations

Requirements & Compatibility

Platform Compatibility:
Required Access:
Configuration Time:
Multi-store Support:

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