Everything bKlug can do for your store.
From the first campaign to post-purchase, see how bKlug sells, supports and keeps every chat connected to your store.
One AI agent. From discovery to post-purchase.
Features that help every customer find, choose and buy the right product.
Product discovery
Finds the right products for each customer.
your whole catalog inside the chat
- Always up-to-date catalog
- Products, prices and availability follow the changes in your Shopify store.
- Understands what the customer wants
- Interprets text, audio and images to understand what each customer is looking for.
- Personalized recommendations
- Recommends products based on what the customer is looking for and the rules you set.
From cart to checkout
Builds the cart and guides the customer to payment.
from choice to checkout, without losing context
- Cart built in the chat
- The products chosen become a cart without the customer having to search for everything again.
- Checkout straight from the chat
- The customer goes to your store's checkout with the cart ready.
- Questions answered before purchase
- The AI answers last questions without interrupting the buying journey.
Cart recovery
Recovers abandoned carts at the right moment.
a second chance to complete the purchase
- Automatic cart recovery
- An abandoned Shopify cart can trigger a recovery message on WhatsApp.
- At the right moment
- Set when the message should go out after the cart is abandoned.
- The chat picks up where it left off
- If the customer replies, the AI picks up the context and helps complete the purchase.
Campaigns by audience
Sends segmented campaigns to different customer groups.
the right message, to the right people
- Audiences from your own customer base
- Build audiences using the customer data from your Shopify store.
- Scheduling and preview
- Set when to send and see how the message will arrive on WhatsApp.
- Every reply keeps the campaign context
- The AI knows which campaign and offer the customer received and continues the chat from there.
In your brand's voice
Replies using the language and rules you set.
your voice, at scale
- Reply length and rhythm
- Set how much the AI writes and how it splits each reply into messages.
- Words to avoid
- Set the words and expressions the AI must not use.
- Sales approach
- Set which products to prioritize and how strongly the AI should encourage the purchase.
Handoff to your team
Transfers the chat to your team with full context.
the AI knows when to call you
- Decide when to call your team
- Choose the topics that should trigger a handoff to a person.
- Pause and resume the AI
- Pause the AI in one chat or all of them and resume it whenever you want.
- Take over any chat
- Your team can continue the chat from the bKlug inbox, with the full history and context.
One inbox. Every chat in one place.
Support your customers at any hour and keep the relationship going after the purchase.
Support at any hour
Answers customer questions 24 hours a day.
three in the morning included
- Outside business hours
- Serve customers at night, on weekends and on holidays.
- Audio and images
- Understands text, audio and image messages sent by the customer.
- In the customer's language
- Understands and replies in whatever language the customer is using.
Shopify data in the chat
Access products, customers and orders right in the chat.
everything at hand, nothing in another tab
- Customer and history
- See who the customer is, their details and what they have bought.
- Catalog and orders
- Look up Shopify products and orders during the chat.
- No switching tools
- Find your store's information without leaving the bKlug inbox.
Order status
Looks up and shares the status of every order.
“where is my order?” handled
- Status straight from Shopify
- Looks up the latest order information in your Shopify store.
- Answered right on WhatsApp
- The customer gets the order status without leaving the chat.
- Without overloading your team
- One of the most frequent support questions is resolved automatically.
Post-purchase follow-up
Keep the customer informed about delivery.
they know before they ask
- Delivery updates
- Send delivery updates without the customer having to ask.
- Your store speaks first
- Keep the customer informed before they need to get in touch.
- If needed, the chat carries on
- If there is a question or a problem, support continues in the same chat.
Customer re-engagement
Bring customers back and encourage new purchases.
the next purchase starts here
- Customers who already bought
- Use your Shopify customer base to start new chats.
- Campaigns by audience
- Create customer groups and send relevant messages to each one.
- On the same WhatsApp
- Re-engage your customers on the same channel where they already buy and talk to your brand.
Reports by stage
Track chats, conversions and revenue at every stage.
what works, in numbers
- From attraction to retention
- Track the results of every stage of the journey.
- Campaigns and chats
- See sends, replies and conversions in one place.
- Attributed revenue
- See how much of your sales went through bKlug chats.
Three steps to start selling on WhatsApp.
No long project or technical team. Install the app, connect your WhatsApp and start running on your store's data.
- 01
Install the app on Shopify
Products, customers and orders are connected automatically.
- 02
Connect your WhatsApp
Connect your brand's number to bKlug.
- 03
Start selling
AI can already answer, recommend products and bring customers to checkout.
More personal attention.Less operational work.
Let AI handle the repetitive tasks while your team focuses on what really needs attention.
+40%
in conversion rate
More chats that end in a purchase.
+10%
in average order value
Recommendations that raise the value of every order.
99%
reduction in response time
Answers in seconds, any time.
80%
less support demand
Routine questions resolved automatically.
Average results observed across bKlug customers.
Still have questions?
Find answers to the most common questions about bKlug.
Don't just reach customers. Keep the conversation going.
Sell more, support better and build lasting relationships with bklug.ai on WhatsApp.
- More sales
- Less operational work
- Happier customers
- Product discovery